For LightSett, the benefits of AirWorks extend far beyond output. In such a relationship-driven industry, Biron is always conscious of personalization in the services they give and receive. AirWorks brings new levels of customization and flexibility to LightSett’s business while also contributing to their ability to produce higher turnkey GIS deliverables. It’s no surprise that previous clients keep coming back, while new ones keep seeking them out.
1) Expediting installations
Delivering 200-300 miles per month creates wins all around. LightSett’s streamlined workflow is catching the eye of more and more providers intrigued by the prospect of compressed timelines and expedited fiber installations. As a result, Lightsett is steadily growing business, providers are seeing a quicker return on investment, and end users are enjoying accelerated access to a valuable service.
2) Freeing up focus for permit customization
Like most telecommunication companies, LightSett faces stiff obstacles in getting projects to permit. Installations may need to access right-of-ways in various city, county, or state jurisdictions, calling for customized communication and multiple sets of unique permit documents. By collecting site data via Lidar and replacing manual drafting with AirWorks, LightSett can start projects sooner, design with confidence, and get more projects into the array of permit phases faster. Meanwhile, managers have more time and energy to devote to fostering relationships and tailoring deliverables to meet individual jurisdiction needs.
3) Providing long-lasting value
Biron and his team pride themselves on providing their clients the highest quality deliverables and services. For Biron, that means turning over actionable GIS data ‒ not just 2D plans.
"I want to have a GIS product that people can take when we’re done and use it still. It’s not just a piece of paper that gets thrown away," explained Biron. "Now, they can actually take our [GIS] data and use it in the sales and management of their product forever, it’s always there."
As an ESRI silver partner, AirWorks’ platform easily integrates with ArcGIS and other design software, making it an easy choice to speed up processes while also delivering more value to the client.
4) Building a partnership beyond the contract
What makes LightSett and AirWorks' collaboration so successful is that it's more than just a contract. Biron values the partnership and personal relationships he's built with the AirWorks team and appreciates the courtesies AirWorks has extended, such as flexibility on a custom pricing plan. He's confident that he can trust AirWorks to meet and exceed contractual expectations, just like AirWorks can trust him and his team to do the same. At the end of the day, both parties recognize the value of a handshake over a signature.